Support
Last updated: September 10, 2026
At HAXSY, we want you to receive your order in good condition and exactly as expected. If there is an issue with your order, please contact us so we can make it right.
Tell us within 30 days of delivery. Include these three things and we can move quickly:
Your order number
So we can find the order and confirm the delivery date.
A description of the issue
What arrived, what was wrong, and when you noticed it.
Photos or video
Clear images showing the problem as it arrived.
If your HAXSY AirVac™ arrives damaged, defective, incorrect, or with an item missing, please contact us within 30 days of delivery.
To help us resolve your request, please provide:
Once your claim has been reviewed and approved, we will provide an eligible replacement or refund, depending on the circumstances.
Because our products are shipped through our fulfillment partners, we do not currently accept returns for change of mind, buyer’s remorse, or products that are no longer wanted after delivery.
Please review your order carefully before completing your purchase.
If you need to cancel your order, contact us as soon as possible after placing it.
We will make every effort to cancel your order before fulfillment begins. However, once an order has entered processing or has been shipped, we cannot guarantee cancellation.
If your refund is approved, it will be issued to your original payment method.
After we issue a refund, your bank or payment provider may require additional time to process and post the funds to your account. Original shipping charges, if any, are generally non-refundable unless the refund is due to an error with your order.
If your tracking information indicates that your package has not been delivered within the expected delivery period, please contact us.
We will investigate the shipment with our fulfillment partner. If the package is confirmed lost or otherwise qualifies for reimbursement, we will arrange an appropriate replacement or refund.
If tracking shows your order as delivered but you cannot locate it, please first:
If you still cannot locate your package, contact HAXSY and we will review the situation.
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after fulfillment has begun. HAXSY is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided by the customer.
Contact
For a refund, replacement, or order issue, contact HAXSY Customer Support. Please include your order number in your message so we can assist you as quickly as possible.
Email Support